Parent Satisfaction with Emergency Dental Services at a Pediatric Dental Clinic in the West Indies
Visha V Ramroop, Rahul S Naidu, Ramaa L Balkaran
Citation Information :
Ramroop VV, Naidu RS, Balkaran RL. Parent Satisfaction with Emergency Dental Services at a Pediatric Dental Clinic in the West Indies. J Oral Health Comm Dent 2012; 6 (3):121-125.
This study aimed to evaluate levels of parental satisfaction with dental care at a hospital based pediatric dental clinic.
Methods
Cross sectional questionnaire-based survey of 115 parents/guardians of children attending a pediatric dental clinic. Demographic information collected in a self-administered modified version of the Dental Visit Satisfaction Scale questionnaire. Overall level of satisfaction with care measured on a response scale ranging from very satisfied to not satisfied. Parents’ opinions regarding specific aspects of the visit also assessed.
Results
Majority (82%) of respondents were female. 48.8% were between the ages 31-40. 52% participants had at least secondary school education. 90 % were very satisfied with their child's treatment. Parents were most satisfied with the explanation of their child's problem and perceived level of competency of the dentist.
Conclusion
Levels of satisfaction with this service were high and seem to be related primarily to the quality of dentist-patient interaction.
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